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Privacy Policy

1. Introduction

Welcome to KÜHLTEC! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.kuhltec.com.au. By using the Site, you agree to the practices described in this policy.

2. Information We Collect

2.1 Personal Information
We may collect personal information that you provide to us directly, such as:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Payment information

2.2 Usage Data
We may also collect non-personal information about your visit to the Site, including:

  • IP address

  • Browser type and version

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referring website

2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us understand your preferences and improve the functionality of the Site. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and maintain our services

  • To process transactions and manage orders

  • To communicate with you, including responding to inquiries and sending updates

  • To improve the Site and our services

  • To send promotional materials, if you have opted in to receive them

  • To comply with legal obligations and protect our rights

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party vendors who assist us in operating the Site and providing services, such as payment processors and email service providers.

  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a subpoena).

  • Business Transfers: In the event of a merger, acquisition, or other business transaction, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

  • Accessing, updating, or deleting your personal information

  • Restricting or objecting to certain processing activities

  • Opting out of receiving promotional communications

To exercise these rights, please contact us at [email protected].

7. Third-Party Links

The Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

The Site is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on the Site with a revised effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

KÜHLTEC
Email: [email protected]

Thank you for trusting KÜHLTEC with your personal information. We are committed to protecting your privacy and providing a secure online experience.

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Website Disclaimer This website is owned and operated by Kuhltec Pty Ltd (ABN 76 679 819 008), trading as KÜHLTEC™ (“KÜHLTEC”, “we”, “our”, or “us”). KÜHLTEC™ is an Australian owned and operated manufacturer and supplier of commercial soft serve machines, frozen yoghurt machines, açaí machines, and frozen dessert equipment designed for cafés, dessert bars, restaurants, franchises, and hospitality operators across Australia, including Melbourne, Sydney, Brisbane, Perth, and Adelaide. By accessing or using this website, you agree to the terms and conditions outlined below. Please read carefully to understand your rights and obligations regarding our website, products, systems, and services. General Information All content on this website, including text, images, videos, calculators, product descriptions, specifications, technical details, performance illustrations, pricing examples, and operational guidance, is provided for general informational purposes only. While we endeavour to ensure accuracy, Kuhltec Pty Ltd, trading as KÜHLTEC™, makes no guarantees, warranties, or representations, express or implied, regarding the completeness, accuracy, suitability, or reliability of any content presented. Information provided on this website does not constitute financial, operational, or business advice. Any revenue projections, profit calculators, ROI illustrations, or performance examples are indicative only and should not be relied upon as guarantees of commercial success. Product Representations Images and Visuals Machine images displayed on this website may be illustrative. Actual commercial soft serve machines, frozen yoghurt machines, açaí machines, and related equipment may vary in appearance, configuration, colour, materials, or components. Specifications Product specifications, capacities, dimensions, electrical requirements, refrigeration systems, software features, and technical characteristics are subject to change without notice. Customers are responsible for confirming all final specifications prior to purchase or installation. Performance Performance references, including freezing speed, texture quality, recovery time, cooling efficiency, output consistency, and production capacity, are based on internal testing under controlled conditions. Actual performance may vary depending on ambient temperature, operator usage, product mix, maintenance routines, installation environment, electrical supply, and operational practices. Kuhltec Pty Ltd, trading as KÜHLTEC™, makes no guarantees regarding individual operating outcomes, throughput, or profitability. KÜHLTEC™ Shield and Warranty KÜHLTEC™ Shield KÜHLTEC™ Shield service plans provide varying levels of commercial support, preventive maintenance, parts coverage, and technical assistance for eligible machines. Continued eligibility requires adherence to prescribed cleaning schedules, approved product mixes, operator procedures, and regular preventive maintenance. Failure to comply may result in suspension or termination of coverage. Warranty Terms Standard warranty terms apply unless replaced or supplemented by a KÜHLTEC™ Shield plan. Warranties do not cover damage resulting from misuse, neglect, unauthorised modifications, improper installation, electrical irregularities, environmental exposure, or the use of unapproved mixes. All warranties are non-transferable unless expressly agreed in writing. Pricing All pricing displayed on this website is in Australian dollars (AUD) unless otherwise stated and is subject to change without notice. Final pricing, inclusions, delivery costs, installation fees, financing arrangements, and service plans will be confirmed at the time of order or contract execution. Maintenance and Spare Parts Maintenance Regular cleaning and preventive maintenance are essential to ensure optimal performance and longevity of commercial frozen dessert equipment. Customers enrolled in KÜHLTEC™ Shield are required to purchase a minimum of four maintenance kits annually unless otherwise specified. Spare Parts and Servicing Spare parts, servicing, and technical support may be delivered directly by KÜHLTEC™ or via authorised third-party service providers. Kuhltec Pty Ltd, trading as KÜHLTEC™, makes no guarantees regarding third-party availability, response times, or service continuity. Liability To the fullest extent permitted by law, Kuhltec Pty Ltd, trading as KÜHLTEC™, disclaims all liability for any direct, indirect, incidental, consequential, or special damages arising from the use, misuse, or inability to use this website, commercial machines, software systems, service plans, or support services. This includes, without limitation, loss of revenue, loss of profits, loss of data, operational downtime, or business interruption. Third-Party Links This website may contain links to third-party websites or service providers. Kuhltec Pty Ltd, trading as KÜHLTEC™, does not endorse and accepts no responsibility for the content, products, services, policies, or practices of any third-party platforms. Copyright and Intellectual Property All content on this website, including trademarks, logos, product designs, software interfaces, images, text, documentation, and technical materials, is the intellectual property of Kuhltec Pty Ltd, trading as KÜHLTEC™, or its licensors. Unauthorised reproduction, distribution, modification, or commercial use is strictly prohibited. Privacy Your privacy is important to us. Please refer to our Privacy Policy for details on how personal information is collected, stored, processed, and protected. Modifications Kuhltec Pty Ltd, trading as KÜHLTEC™, reserves the right to modify this disclaimer, website content, product information, or policies at any time without prior notice. Continued use of this website constitutes acceptance of any updates. For enquiries relating to this disclaimer or KÜHLTEC™ commercial soft serve machines, frozen yoghurt machines, açaí machines, service programs, financing options, or technical support, please contact us directly. © 2026 Kuhltec Pty Ltd. All rights reserved.