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Frequently Asked Questions

1. What is KÜHLTEC?

KÜHLTEC is a 100% Australian-owned and operated company based in Melbourne. We specialize in premium soft-serve, açaí, and frozen yogurt machines, designed for exceptional performance and reliability.

We offer a range of premium soft-serve and frozen dessert machines, including models specifically designed for soft serve açaí desserts, frozen yoghurt and other frozen treats.

KÜHLTEC Shield is a comprehensive service and maintenance plan designed to protect your machine and ensure long-term performance. It includes preventive maintenance, repair services, discounted spare parts, priority support, and more.

Yes! We occasionally offer a trade-in program when upgrading to a Fusion Pro-Series machine. Trade-in eligibility depends on the brand and condition of your existing equipment, so it’s best to check with the KÜHLTEC Sales team, who will review and advise on a case-by-case basis.

You can enquire about KÜHLTEC machines directly through our website using Request Pricing, Talk to an Expert, or via our Contact Us page. Our sales team will guide you through the options and assist you with the next steps.

Yes, all KÜHLTEC machines come with a standard one-year warranty. Additional coverage is available through the KÜHLTEC Shield program.

Fusion Precision Cooling is our advanced multi-compressor technology that ensures consistent and efficient cooling for optimal soft-serve performance.

Regular cleaning and maintenance are essential to keep your KÜHLTEC machine in top condition. We recommend purchasing at least four maintenance kits annually and following the cleaning protocol outlined in the user manual.

To maintain warranty coverage and eligibility for the KÜHLTEC Shield program, only approved mixes should be used in our machines. Unapproved mixes may cause performance issues and void the warranty.

Regular maintenance, proper cleaning, and adherence to the manufacturer’s guidelines are crucial. Replacing tune-up kits every three months and using approved mixes will help maintain optimal performance and extend the machine’s lifespan.

KÜHLTEC machines are ideal for a variety of businesses, including ice cream shops, açaí bars, restaurants, cafes, food trucks, and more, looking to offer high-quality frozen desserts to their customers.

KÜHLTEC provides prompt repair services and technical support to address any issues, ensuring minimal downtime and continuous operation. Our KÜHLTEC Shield program offers additional support and maintenance benefits.

We occasionally offer promotions or discounts. Please contact our sales team or check our website for current offers and special deals.

Ensure adequate space, proper ventilation, and proximity to power and water sources. Following the installation guidelines provided in the user manual will facilitate optimal setup and operation.

Subscribe to our newsletter, follow our social media channels, or regularly visit our website to stay informed about new products, industry innovations, and company updates.

The Fusion Pro-Series™ is KÜHLTEC’s flagship product line — a range of premium commercial frozen dessert machines engineered for soft serve, açaí, frozen yoghurt, gelato, and sorbet. Every machine in the range features our proprietary technologies including Texture Tuning™, Fusion Precision™, and KiTTen OS™. Fusion Pro-Series machines are priced from $17,990 to $47,990 + GST per unit and are designed for cafés, dessert bars, açaí shops, juice bars, franchise operations, and high-traffic hospitality environments across Australia.

Our Fusion Pro-Series™ machines range from $17,990 to $47,990 + GST per unit, depending on the model and configuration. We also offer flexible leasing through our SilverChef partnership, so you can get started without a large upfront investment — no trading history required. Visit our Leasing page or contact our sales team to find the right option for your business.

Texture Tuning™ is our proprietary texture control technology that lets you precisely adjust the consistency and texture of your frozen dessert output. Whether you’re serving thick açaí bowls or silky-smooth soft serve, Texture Tuning™ gives you the control to dial in the perfect product for your customers. This technology is developed in-house and is exclusive to KÜHLTEC machines.

KiTTen OS™ is KÜHLTEC’s proprietary operating system, purpose-built for frozen dessert machine control and monitoring. It features an intuitive touchscreen interface, real-time diagnostics, and smart operational monitoring — giving operators full visibility and control over their machine. Unlike generic OEM firmware found on most commercial machines, KiTTen OS™ is custom-developed by KÜHLTEC from the ground up.

KÜHLTEC is a premium Australian manufacturer competing at the high end of the commercial frozen dessert machine market. Our Fusion Pro-Series™ ranges from $17,990 to $47,990 + GST per unit, reflecting the advanced engineering, proprietary technology, and build quality that goes into every machine. What sets us apart is our proprietary technology stack — Texture Tuning™, KiTTen OS™, and Fusion Precision™ cooling — capabilities that aren’t available on other machines in the market. We’re built for operators who want next-generation technology and a brand that’s invested in their long-term success.

Absolutely. KÜHLTEC is the brand name of Kuhltec Pty Ltd (ABN 76 679 819 008), a 100% Australian company based in Melbourne. We design, engineer, and sell our machines directly to businesses across Australia.

Our only product line is the Fusion Pro-Series™, which you can explore on our Fusion Pro-Series page. If you’ve come across unfamiliar product names, we’d always recommend checking kuhltec.com.au for the most accurate and up-to-date information about our machines.